Riders report problems from the app or at the station. Every report gets a number.
Steps
- Open the report and read the description.
- Find the bike by its number on the dock.
- If it is unsafe, lock it and mark it “Out of service”.
- Write what you did in the report and close it.
Priority
| Problem | Priority | Reply within |
|---|---|---|
| Brakes | High | 1 hour |
| Flat tyre | Medium | Same day |
| Bell, basket | Low | 3 days |
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