This handbook explains the daily work at a Harbor Bike Share station. Harbor Bike Share is a fictional service made for the Grab All Files guide.
Read the chapters in order on your first week. Each chapter ends with a short checklist.
Introduction
1. Opening a station
Arrive 15 minutes before opening. Check the dock, the payment terminal and the bikes.
Steps
- Unlock the station panel with your staff card.
- Turn on the payment terminal and wait for the green light.
- Check each bike: tyres, brakes, lights.
- Mark any bike that fails a check as “Needs repair”.
Checklist
| Item | Normal | If not |
|---|---|---|
| Payment terminal | Green light | Restart once, then call support |
| Tyre pressure | 3.5 bar | Pump or mark for repair |
| Lights | Both on | Mark for repair |
Next: Handling a repair report.
2. Handling a repair report
Riders report problems from the app or at the station. Every report gets a number.
Steps
- Open the report and read the description.
- Find the bike by its number on the dock.
- If it is unsafe, lock it and mark it “Out of service”.
- Write what you did in the report and close it.
Priority
| Problem | Priority | Reply within |
|---|---|---|
| Brakes | High | 1 hour |
| Flat tyre | Medium | Same day |
| Bell, basket | Low | 3 days |
Back: Opening a station · Next: Closing the day.
3. Closing the day
Close the station after the last rental returns.
Steps
- Check that every dock shows a bike or “Empty”.
- Count the bikes marked for repair and note the numbers.
- Turn off the payment terminal.
- Lock the station panel.
Daily report
- Rentals today
- Bikes marked for repair
- Open repair reports
Back: Handling a repair report · Contents.